RETURN POLICY
Customer Service can be reached at: (256) 399-9925
Monday - Friday 8am to 5pm Central Time
KEEP A COPY OF YOUR INVOICE!
Our return policy is 30 days. Any products authorized for return must be received within 30 days of purchase. Radiators must be returned with proof of purchase, shipping and insurance prepaid to our facility by the customer. PLEASE KEEP YOUR BOX FOR RETURN & WARRANTY PURPOSES, if box is not kept, a box fee will be issued per our discretion. All returns must have an RGA (Return Goods Authorization) number to be accepted. PIease call us at 256-399-9925 to attain it. We do not accept returns on any used or installed radiators.
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IF FOR ANY REASON YOU ARE NOT SATISFIED WITH OUR PRODUCT OR PERCEIVE A DIFFERENCE IN THE CONSTRUCTION - STOP AND CONTACT US IMMEDIATELY. PLEASE INSPECT YOUR RADIATOR AND MAKE SURE ALL PURCHASED CONTENTS IN THE BOX ARE FREE FROM DAMAGE AND ARE WITHIN THE BOX. WE WILL NOT BE RESPONSIBLE FOR MISSING OR DAMAGED ITEMS AFTER 30 DAYS. IF THE RADIATOR IS NOT RETURNED IN BRAND NEW OR UN-USED CONDITION, WE RESERVE THE RIGHT TO CHARGE A 25% RESTOCKING FEE OR REFUSE RETURN.
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CANCELLATIONS
In-stock orders can be canceled if the item has not shipped. In-stock orders that have shipped, will be subject to our return policy. All canceled orders will be responsible for any applied fees.
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REFUNDS
Once your return is received and inspected, we will contact you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the radiator. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, with 5 business days.
CUSTOM ORDERS
All custom drawn radiator orders require a custom order form to be completed and signed by the consumer. Johnsons requires full payment before a custom order will be released to manufacturing. Custom orders are non-cancellable once the order is released to manufacturing. Non-refundable and non-returnable.
****READ BEFORE INSTALL****
BECAUSE WE CANNOT CONTROL HOW CARS ARE BUILT, THERE ARE MANY VARIABLES FROM 1917-1950’s THAT MAY AFFECT THE FITMENT OF OUR RADIATORS IN YOUR VEHICLE. PLEASE MAKE SURE YOU CHECK ALL FACTORS THAT MAY INTERFERE WITH FITMENT ON YOUR VEHICLE. EXAMPLES: FAN LOCATION (IF RUNNING STOCK FAN), GRILL SHELL (MODIFIED IN ANY WAY), THICKNESS OF OUR CORE (2.75 INCHES), CHASSIS SET UP, CUSTOM BRACKETS OR ANY UNFORSEEN MODIFICATIONS YOU MAY HAVE APPLIED TO YOUR VEHICLE. AGAIN -IF THE RADIATOR IS NOT RETURNED IN BRAND NEW OR UN-USED CONDITION, WE RESERVE THE RIGHT TO CHARGE A 25% RESTOCKING FEE OR REFUSE RETURN.
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YOUR SATISFACTION IS OUR #1 GOAL​
5 YEAR WARRANTY
*TO VALIDATE YOUR WARRANTY, FILL OUT THE REGISTRATION CARD WITHIN 90 DAYS OF THE PURCHASE DATE AND RETURN TO THE ADDRESS STATED BELOW. *
UPON RECEIVING THE RADIATOR, PLEASE FILL OUT YOUR WARRANTY CARD AND MAIL TO:
2439 E. MEIGHAN BLVD, GADSDEN AL 35903
Johnsons Radiator Works warrants its radiators to be free from defects in material and workmanship for 5 years from date of sale to first purchaser at retail. This warranty covers any parts furnished from the factory by JRW, and includes labor or materials under JRW discretion. This warranty does not apply to any radiator which shall have been repaired or altered outside the factory of JRW in anyway so as, in the judgment of JRW, to affect its stability, nor which has been subjected to misuse, negligence, or operating conditions in excess of those for which such equipment was designed.
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This warranty is not assignable or otherwise transferable. This warranty does not cover the effects of physical or chemical properties of water or steam or other liquids used in said radiators. This warranty is extended to and enforceable only by the first purchaser of any such radiator at retail. Purchase receipt must be presented with all claims for proof of purchase. JRW will not be liable for consequential or incidental damages of any kind resulting from the order or use of its products. JRW radiators are designed to operate with a 15 lb. to 18 lb. cap. Flathead applications with flathead water pumps can use a 7 lb. cap. !!IMPORTANT!! - We HIGHLY recommend using the stock spring radiator mounting hardware for 1928-1948 Fords with a stock chassis to prevent radiator damage due to flex in the frame - and choosing to do otherwise may void the warranty per JRW discretion. Warranty will be voided if not using a JRW condenser. The warranty does not apply if the radiator has been altered, damaged by accident, or misuse. There is no return freight costs for radiators valid claims under warranty.
QUESTIONS? 256-399-9925
AVAILABLE MON-FRI 8AM-5PM CST
HANDMADE IN THE USA - 5 YEAR WARRANTY -